Month: December 2015
It’s been a hard year. With terrorist attacks, mass shootings, and presidential debates that divide instead of unite, who can’t help but feel downtrodden?
Need your faith restored in humanity? Look at how funeral directors care for the grieving.
Click on the image below to see a collection of heart-warming quotes from Read the rest of this entry »
It’s not necessary to change. Survival is not mandatory.
–W. Edward Deming
Funeral directors often tell me they don’t need to change because their customers don’t want change. The same people used to tell me their cremation rate would top out at 10 percent, their average sale would never decline and their profit margin would always remain positive. I have no doubt that everyone has a pocket of families who never want funeral service to evolve. It’s the other 90 percent we have to Read the rest of this entry »