Month: November 2016
A few years ago I thought it would be nice to have the lights in my home automatically turn on whenever someone entered each room. I’m a fairly capable do-it-yourself home owner; how hard could it be to replace a few switches? Everything went smoothly when I replaced the first one, but after replacing the second switch, I discovered that the kitchen range had lost power. Then I noticed that several electrical outlets in an upstairs bathroom no longer worked and that the dining room chandelier shone only in a pale imitation of its former self.
After much gnashing of teeth, the licensed electrician I forced myself to call gave me his gentle and much-rehearsed recitation about the many home owners who think they have adequate knowledge about house wiring when, in fact, they don’t have enough knowledge to know what they don’t know.
DIY Trends in Funerals and Memorialization
Funeral directors haven’t explained it takes years of experience and many hours of hard work to make implementing funerals look easy.
I’m seeing a similar trend in funeral service. Over the years, funeral professionals have shielded families from the hundreds of details they perform on their behalf. They never stopped to explain that it takes years of experience and many hours of hard work to make arranging and implementing funerals look easy. It’s no surprise, therefore, that many families believe they can perform these services themselves. Other families may not perceive that funeral directors can provide unique and meaningful experiences that honor loved ones and begin the healing process.
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Thanksgiving is more than just a break from school or work and eating lots of turkey. As we gather with family and friends this Thanksgiving holiday, may we pause to reflect on the blessings we have and remind one another of all the reasons we have to be grateful.
Here at OGR, we want to thank all of our members who help this association thrive. We are grateful for the trust you put in us to provide you with the best resources an association can offer, and we thank you for your many years of loyalty and friendship.
We asked some of our funeral home members to share what they are most thankful for. You can see their responses below.
Have you ever thought that being in the funeral business would be a lot easier if it weren’t for the people?
But, the reality is that if you are in the funeral business, you are in the people business.
The skills we use to manage ourselves and to respond to other people and situations play a big role in the success of our businesses. With client families, the skill set can include empathy, language free of industry jargon, and active listening. These skills aid in effective two-way communication so both parties have the same understanding and, especially, the same expectations. Having strong people skills builds trust between you and the families you serve.
By following a few simple steps to develop stronger people skills, you can ensure your messages are understood by those you serve, you will give better customer service and you will inevitably get repeat and referral calls. Read the rest of this entry »
Last year, we talked about how Golden Rule funeral homes observed Veterans Day.
This year, we will present you with some ideas on how you can honor veterans this November!
1.Make a gesture to show gratitude and support
Host a brunch for the community. Be sure to recognize any veterans employed in the funeral home, as well as those living in the community. Here are some easy brunch recipes to help you decide what to serve. Read the rest of this entry »