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10 Trends in 2015 That Were Wake-Up Calls for Funeral Providers

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1-16 Allen - 2015 Recap

OGR does its best to keep members in touch with the most important news stories, statistics and trends that impact independent funeral homes through OGR’s weekly e-newsletter, The Independent Insider, and its quarterly magazine, The Independent. Of the hundreds of trends we saw in 2015, the following 10 are our picks for those that give us the best clues to where we need to focus in order to serve families in ways that are more meaningful, healing and palatable.  Read the rest of this entry »

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Funeral Directors: An Unlikely Source of Comfort

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It’s been a hard year. With terrorist attacks, mass shootings, and presidential debates that divide instead of unite, who can’t help but feel downtrodden?

Need your faith restored in humanity? Look at how funeral directors care for the grieving.

Click on the image below to see a collection of heart-warming quotes from Read the rest of this entry »

8 Easy Ways Your Funeral Home Can Adapt to Change

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Holiday Ideas

It’s not necessary to change. Survival is not mandatory.
–W. Edward Deming

Funeral directors often tell me they don’t need to change because their customers don’t want change. The same people used to tell me their cremation rate would top out at 10 percent, their average sale would never decline and their profit margin would always remain positive. I have no doubt that everyone has a pocket of families who never want funeral service to evolve. It’s the other 90 percent we have to Read the rest of this entry »

7 Ways to Host a Holiday Event at Your Funeral Home

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Durbin HOliday FINALIt’s just about that time of year. The weather has cooled. Coats, sweaters, and scarves are out. Hot chocolate is on the stove. ‘Tis the season to be jolly… the holidays are right around the corner!

Hosting a holiday event, either at your funeral home or off-site, is a great way to bring members of your community together. We have put together a few family-oriented event ideas to help you stay involved in your community this holiday season.  Read the rest of this entry »

Golden Rule Funeral Homes are Taking Time to Honor Veterans.

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Veterans Day 3
November 11, 1918 marked the temporary cessation of hostilities, or an armistice, between Allied nations  and Germany and the eventual end of World War I. In honor of that day, November 11 has become known as Veterans Day, a day to “honor America’s veterans for their patriotism, love of country, and willingness to serve and sacrifice for the common good.” [1]

Many OGR members, Golden Rule funeral homes, take time each November to honor the veterans in their community. We decided to share some of their stories.  Read the rest of this entry »

Let the Customer Think They’re Always Right

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McClure Customer is Right-1 Headder Many consumers shop around; others choose a funeral home based on location and relationship. That isn’t news, is it?

As funeral service professionals, we hope that when people are in need, they’ll trust us enough to come knocking on our door for the products and services we provide. Regardless of how they choose us, once their choice has been made, it’s up to us and our staff to ensure that they feel they have made the right choice. How do we do this? Read the rest of this entry »

The 10 Most Fascinating Bone Displays in the World

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Ryan Ossuary Cover IMage

As Halloween approaches, we thought we’d highlight some noted catacombs and ossuaries from around the world. OGR staff member Michael Ryan has had the pleasure of visiting an ossuary and shares history and descriptions of unforgettable locations on this week’s blog.

What are catacombs and ossuaries? Read below!



The term catacomb often brings to mind a nightmarish scene of bones piled upon each other in a dark, dank underground space with some menacing presence lurking in a nearby corner. And let’s be honest; such a description may be true of some – especially if you’ve seen the recent horror flick As Above, So Below set in the catacombs of Paris.

However, a catacomb is nothing more than an ossuaryRead the rest of this entry »