Latest Event Updates

Golden Rule Funeral Homes are Taking Time to Honor Veterans.

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November 11, 1918 marked the temporary cessation of hostilities, or an armistice, between Allied nations  and Germany and the eventual end of World War I. In honor of that day, November 11 has become known as Veterans Day, a day to “honor America’s veterans for their patriotism, love of country, and willingness to serve and sacrifice for the common good.” [1]

Many OGR members, Golden Rule funeral homes, take time each November to honor the veterans in their community. We decided to share some of their stories.  Read the rest of this entry »

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Let the Customer Think They’re Always Right

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McClure Customer is Right-1 Headder Many consumers shop around; others choose a funeral home based on location and relationship. That isn’t news, is it?

As funeral service professionals, we hope that when people are in need, they’ll trust us enough to come knocking on our door for the products and services we provide. Regardless of how they choose us, once their choice has been made, it’s up to us and our staff to ensure that they feel they have made the right choice. How do we do this? Read the rest of this entry »

The 10 Most Fascinating Bone Displays in the World

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Ryan Ossuary Cover IMage

As Halloween approaches, we thought we’d highlight some noted catacombs and ossuaries from around the world. OGR staff member Michael Ryan has had the pleasure of visiting an ossuary and shares history and descriptions of unforgettable locations on this week’s blog.

What are catacombs and ossuaries? Read below!



The term catacomb often brings to mind a nightmarish scene of bones piled upon each other in a dark, dank underground space with some menacing presence lurking in a nearby corner. And let’s be honest; such a description may be true of some – especially if you’ve seen the recent horror flick As Above, So Below set in the catacombs of Paris.

However, a catacomb is nothing more than an ossuaryRead the rest of this entry »

Don’t be Hacked! Fight Back.

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Smith Data Header 3It’s been quite the year for hackers – first around Thanksgiving, they attacked Sony, then they targeted the Anthem database in January, went after government security clearance data in June, and breached the notorious Ashley Madison affair website in July.  These attacks embarrassed employees and business owners, put millions of dollars at risk, infuriated customers, and alienated online users.

Unfortunately, these security breaches are just a few that have made the headlines in the past 12 months. (You can see a summary of the world’s biggest data breaches here.)

But it’s not just big businesses that are being targeted. Smaller businesses are just as likely to be hacked as large organizations (See pg. 5 of Verizon’s “2013 Complete Data Breach Investigation”). Think about your funeral home and all the data you have access to – social security numbers, credit card numbers, and other personal information. Do you have policies in place to protect your customers’ information? Read the rest of this entry »

How Can Facebook Interaction Impact My Funeral Home?

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OGR Vander Plaat FH
Vander Plaat Funeral Home in Wyckoff, NJ              Firm of OGR President Bill Brock

When people drive by your funeral home, what do you want them to remember about that brief encounter? At the very least, most owners want to be remembered for something positive like the pink rose bushes that were planted or the beautiful gold doors that were installed. Why? Because your building is a physical representation of your business, and the way you represent your business matters.

But, as many of us know, there are many other ways that people are able to gather a first impression of your funeral home and because of the internet, people are more likely to have their first encounter with your business online. The same way you control what people see when they drive by your place of business is the same way you can have control of what people see when they encounter your business online.  Read the rest of this entry »

“Hello? Can You Tell Me How Have the Talk of a Lifetime Will Help Me Plan the Funeral I Really Want?”

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Where’s the car I was promised that folds into a briefcase? That may be an odd question given the amazing technology that’s been introduced during my lifetime. Computer and Internet magic have far surpassed anything I could have imagined. Still, I’m a little disappointed that some genius hasn’t figured out how to produce the fold-up automobile featured in the 1960s television cartoon The Jetsons. Read the rest of this entry »

5 Event Planner Tips for Funeral Directors, Part 2

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Event Planner Tips 2

This week we conclude our discussion on the intersection between event planning and funeral service. Holly Muchnok, an event planner and speaker at OGR’s “Regional Workshop: Fresh Approaches to Funeral & Memorial Services” on August 7, 2015, gives practical suggestions for how funeral directors can incorporate event planning into their businesses in this final post. 

The intersection between the event and funeral industries is surprising and frequent.  Each profession is serving others, streamlining options, caring for those in an emotional state of being, managing budgets, creating schedules and meeting vast and various needs during one of the most important times in people’s lives.   The tips below are from my office to yours as you navigate the question of how your funeral home and you as a professional might offer excellence to your community. Read the rest of this entry »