Latest Event Updates
Is etiquette too old-fashioned for digital communication? In an era where many social media, email and text users seem to put little thought into choosing their words, communication etiquette can set you apart with relatively little effort. In a business setting, that difference can take you a long way when building trust with current and potential customers. I’m often reminded of something I learned in college. Read the rest of this entry »
As summer nears, it’s time to ready your business for the months to come and make sure you have everything ready when it’s time to serve a family. Here are some simple reminders that will hopefully be of use to you and your staff and help you prepare for summer. Read the rest of this entry »
This article originally appeared in the 2017 spring issue of OGR’s Independent magazine.
I am always encouraged when I see funeral homes providing their families and communities with high-quality information about grief and loss. I believe that providing grief information is a critical way for funeral homes to distinguish themselves from their competitors. Unfortunately, some funeral professionals only think of grief information as a part of aftercare. Instead, I would encourage you to view providing grief information as a way to market your expertise, build relationships, and engender trust even before a pre-need or at-need situation. I have outlined several ways that grief information can help set you apart as a funeral home that provides exceptional care to bereaved families. Read the rest of this entry »
For many families, Memorial Day is spent camping, heading to the lake, firing up the grill, and spending time in the sun with family and friends. While observing this holiday can be a wonderful way to bring loved ones together, We should be reminded that Memorial Day is not a day of celebration. It is an important federal holiday for remembering those who bravely served and sacrificed their lives for our country.
Funeral directors spend every day honoring the lives of those who have passed, but Memorial Day is a day of significant importance as we honor our nation’s fallen heroes. As a funeral director, make a difference on this day by encouraging members of your community to take the time to reflect on the sacrifices of our men and women in uniform.
Here are a few ways you can help your community observe Memorial Day. Read the rest of this entry »