This article originally appeared in the 2017 spring issue of OGR’s Independent magazine.
I am always encouraged when I see funeral homes providing their families and communities with high-quality information about grief and loss. I believe that providing grief information is a critical way for funeral homes to distinguish themselves from their competitors. Unfortunately, some funeral professionals only think of grief information as a part of aftercare. Instead, I would encourage you to view providing grief information as a way to market your expertise, build relationships, and engender trust even before a pre-need or at-need situation. I have outlined several ways that grief information can help set you apart as a funeral home that provides exceptional care to bereaved families. Read the rest of this entry »
The holiday season can be especially stressful for funeral directors. You may not get time off like everyone else, or you may live far away from your family. Often, due to the demands of your profession, you can’t travel to be with your own loved ones.
When a death occurs during the holiday season, it can be especially difficult for the families you serve. As a result, the family may take out their anger, along with other negative emotions associated with the passing, on you. As a funeral director, you have no choice but to let them vent.
Sacrificing time with your loved ones and dealing with the misplaced distress of families happen year-round. However, these issues become more pronounced during the holiday season.
December brings some of the coldest, darkest days of the year, yet people use this time to spread joy and make happy memories. In the spirit of this wonderful season, let’s take a moment to find the bright side. Read the rest of this entry »
Hosting a holiday event, either at your funeral home or off-site, is a great way to bring members of your community together. We have put together a few family-oriented event ideas to help you stay involved in your community this holiday season. Read the rest of this entry »
November 11, 1918 marked the temporary cessation of hostilities, or an armistice, between Allied nations and Germany and the eventual end of World War I. In honor of that day, November 11 has become known as Veterans Day, a day to “honor America’s veterans for their patriotism, love of country, and willingness to serve and sacrifice for the common good.” 
By Connie Haymes, GSG Director
OGR is partnering with The Foresight Companies to offer step-by-step instructions on how funeral directors can improve their aftercare programs. We recognize the challenges of trying to provide the highest level of care for those who have experienced the death of a loved one. OGR’s new aftercare program will bring together the best ideas and proven strategies on the most important issue in funeral service – care of the survivors.
If you’re like most funeral professionals, you’re offering some form of aftercare to the families you serve. Have you ever thought about the importance of aftercare? Here are 5 reasons why Aftercare and Outreach Programs are important now.