Most people don’t like paying for things they don’t want to buy. And most people don’t want to even think about their funerals let alone pay for one. That puzzles funeral directors. They know the great lengths they go to when putting details together for smooth-running ceremonies. According to the National Funeral Directors Association, the average funeral cost $7,360 in 2016. Compare that to an average price of $25,449 for a new car, $35,329 for a wedding and $352,500 for a new home, and funerals start looking like bargain. But not to John Q. Public as demonstrated in the following exchange:
The percentage of Americans who were cremated reached an all-time high of 50 percent in 2016. Cremation opened the doors for people to hold funeral ceremonies in places that were meaningful to them and gave them more time to consider options. There’s just one problem, and it drives funeral directors crazy: the guest of honor is often conspicuously absent from his or her own funeral. With no body present, people have to imagine to whom they’re paying tribute.
A conversation between a member of the public and funeral director about cremation might go something like this: Read the rest of this entry »
Attitudes about Funeral Service: The Public Vs. Funeral Directors, Part I – Funerals and Visitations
When talking about funeral service, one sometimes wonders if the public and members of the funeral profession are from the same planet. Never before have opinions varied so much regarding what families want from memorialization and what funeral professionals think they should experience. To demonstrate the often-wide gap between these two groups’ perspectives, we constructed imaginary conversations between a fictional Johnny Q. Public and an equally fictional Mr. Funeral Director based on articles, research studies, interviews and personal experiences. The first of three blogs examines attitudes about funerals and visitations. Read the rest of this entry »
For those facing the loss of a loved one, the holidays are especially hard. The festive celebrations and gatherings amplify the lack of someone’s presence.
Funeral service professionals recognize that holidays can be hard for those who are grieving, so they often use this time to provide families with a place to gather, give back, and remember. Here’s our list of five ways some of our Golden Rule Funeral Homes are helping families this holiday season. Read the rest of this entry »
“There was a breakdown in communication with the funeral home. I phoned two times and received no answer.” ~ This comment was taken directly from a survey received through OGR’s consumer feedback program, The Family Contact Program. Family Contact Participants often receive comments that help them improve their business offerings and practices. Through the blog series “Exploring Solutions with Family Contact,” members get better insight into services that might benefit their funeral home.
No one likes getting a busy signal or an unanswered phone call when trying to reach a company, but in funeral service, one unanswered call can change how a family feels about the entire experience with your funeral home. Thankfully, today’s technology makes it possible for your telephone to always be answered even if you’re not available.
Many funeral homes enlist the help of answering services to help them keep up with the needs of their clients. During this significant time in a family’s life, they need to know that the people they have hired to help them say goodbye to their loved ones will be there for them when needed. Many questions and tasks arise when planning a funeral, and an answering service makes it possible for your funeral home to always be accessible to client families. In this week’s post, OGR explores funeral home answering services and what this service means to your funeral home’s operations and the families you serve. Read the rest of this entry »
Gobble! Gobble! It’s that time of year again… a time to get together with family and friends to reflect on the blessings we have and eat way too much turkey and dressing.
We all have many reasons to be thankful this Thanksgiving holiday. Here at OGR, we are thankful for all of our Golden Rule funeral home members who help make this association strong. We are grateful for the trust you put in us to provide you with the best resources an association can offer, and we thank you for your many years of loyalty and friendship.
We asked some of our funeral home members to share what they are most thankful for. You can see their responses below.
Let’s say you’re reading this post, and you’re not a funeral director. Imagine you’re at a party. You meet funeral director Joe, and when you hear what he does for a living, you think of a simply brilliant pun to tell him and the group around you about his profession and what he does on a day-to-day basis.
If we can offer you any advice, it’s to stop right there. Don’t open your mouth and share the pun, crinkling your eyes as you throw your head back in laughter. Don’t slap him on the back and say “that’s a good one!” Chances are he’s heard every single pun you could possibly come up with hundreds of times, and he doesn’t think they’re funny. They weren’t funny the first time, and they definitely won’t be funny by the time you get to them.
Here’s our list of 9 not-so-funny puns. Use at your own risk. Read the rest of this entry »