“If I could do something differently, I would ask for someone to record my dad’s service.” ~ This comment was taken directly from a survey received through OGR’s consumer feedback program, The Family Contact Program.
Family Contact Participants often receive comments that help them improve their business offerings and practices. Through the blog series “Exploring Solutions with Family Contact,” members get better insight into services that might benefit their funeral home.
Have you ever received feedback like this from a family you served? Or maybe you’ve attended a funeral yourself and wished later it had been recorded.
The recording and webcasting of funeral services is a service more and more families are requesting. Several factors account for this increase: the sudden popularity with livestreaming on social media and in social gatherings, the distance family members now live from each other, and the psychological comfort it provides people who have lost a loved one. In this week’s blog, OGR will explore recording and webcasting services, and what this trend means for families and funeral homes. Read the rest of this entry »
Last week we began a review of 10 developments in funeral service that caught the attention of national–and sometimes–international media. Coverage focused on changing trends, occasionally on what went wrong, and often what were the most outrageous ideas. Here are another five topics that demonstrate what is catching the attention of media outlets and their readers. Read the rest of this entry »
Last year, we talked about how Golden Rule funeral homes observed Veterans Day.
This year, we will present you with some ideas on how you can honor veterans this November!
1.Make a gesture to show gratitude and support
Host a brunch for the community. Be sure to recognize any veterans employed in the funeral home, as well as those living in the community. Here are some easy brunch recipes to help you decide what to serve. Read the rest of this entry »
September is National Suicide Prevention Month. Death from suicide provides a unique set of complications for the affected family, their friends, and the funeral service professionals who serve them. Offering comfort to the bereaved also becomes a bit more difficult. What should a friend or funeral director say? Is there anything to avoid mentioning? If you’ve lost a loved one to suicide, how should you respond?
Here are some tips for coping with the loss of a loved one to suicide and comforting the family of a suicide victim. Read the rest of this entry »
Dealing with human resource problems are frustrating and challenging for all involved… including myself! At the Foresight Companies, I am frequently asked to provide advice on dealing with employee issues in funeral businesses. At some point in our conversation, I ask the funeral service professional, “What’s your HR Strategy?” Most frequently they answer “Strategy? What strategy?” Read the rest of this entry »