funerals

Is Your Funeral Home Missing Out by Not Offering Tribute Videos?

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8.9.17 Tribute Videos (1)

“I wish we made a video presentation using photos, but the funeral home didn’t offer this service.”  ~ This comment was taken directly from a survey received through OGR’s consumer feedback program, The Family Contact Program. 

Family Contact participants often receive comments that help them improve their business offerings and practices. Through the blog series “Exploring Solutions with Family Contact,” members get better insight into services that might benefit their funeral homes. Read the rest of this entry »

One Change I Would Have Made at My Dad’s Funeral: Webcasting

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Why is recordingwebcasting a funeral service important for families- What do they get out of it-

“If I could do something differently, I would ask for someone to record my dad’s service.” ~ This comment was taken directly from a survey received through OGR’s consumer feedback program, The Family Contact Program


Family Contact Participants often receive comments that help them improve their business offerings and practices. Through the blog series “Exploring Solutions with Family Contact,” members get better insight into services that might benefit their funeral home.


Have you ever received feedback like this from a family you served? Or maybe you’ve attended a funeral yourself and wished later it had been recorded.

The recording and webcasting of funeral services is a service more and more families are requesting. Several factors account for this increase: the sudden popularity with livestreaming on social media and in social gatherings, the distance family members now live from each other, and the psychological comfort it provides people who have lost a loved one. In this week’s blog, OGR will explore recording and webcasting services, and what this trend means for families and funeral homes.  Read the rest of this entry »

2016 Trends that Shaped Funeral Service–Part II

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2016-trendsLast week we began a review of 10 developments in funeral service that caught the attention of national–and sometimes–international media. Coverage focused on changing trends, occasionally on what went wrong, and often what were the most outrageous ideas. Here are another five topics that demonstrate what is catching the attention of media outlets and their readers.  Read the rest of this entry »

Golden Rule Guidelines: Celebrate Veterans Day!

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Last year, we talked about how Golden Rule funeral homes observed Veterans Day.

This year, we will present you with some ideas on how you can honor veterans this November!

1.Make a gesture to show gratitude and support

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Host a brunch for the community. Be sure to recognize any veterans employed in the funeral home, as well as those living in the community. Here are some easy brunch recipes to help you decide what to serve.  Read the rest of this entry »

Funeral Etiquette: Taking Photographs at Funerals

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should-you-take-photographs-at-a-funeral-add-headingEarlier this year, we wrote about families hiring a professional photographer to take photos at their loved one’s funeral and the ways it might benefit families in mourning. Families have control over a professional’s work and distribution of the images; however, they often lack that control when non-professionals, even those with good intentions, take photos at funerals. Sharing funeral photos can cause distress for the deceased’s loved ones, particularly when they post images on sites such as Facebook and Instagram. The news is frequently filled with people coming under fire for taking casket selfies. Just last week, the daughter of rap music star Shawty Lo publicly criticized fans for posting images of her father in his casket on social media sites after they were asked not to take photos.

The issue of photography at funerals isn’t likely to fade away. How is your funeral home responding? Does your funeral home have a policy on photography?  Are you steering the families you serve in the right direction and communicating best practices?  Read the rest of this entry »

Silence the Stigma: Coping With Suicide

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September is National Suicide Prevention Month. Death from suicide provides a unique set of complications for the affected family, their friends, and the funeral service professionals who serve them. Offering comfort to the bereaved also becomes a bit more difficult. What should a friend or funeral director say? Is there anything to avoid mentioning? If you’ve lost a loved one to suicide, how should you respond?

Here are some tips for coping with the loss of a loved one to suicide and comforting the family of a suicide victim. Read the rest of this entry »

Why Your Funeral Home Should Have an HR Strategy

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hr-strategies

Dealing with human resource problems are frustrating and challenging for all involved… including myself!  At the Foresight Companies, I am frequently asked to provide advice on dealing with employee issues in funeral businesses.  At some point in our conversation, I ask the funeral service professional, “What’s your HR Strategy?”  Most frequently they answer “Strategy?  What strategy?” Read the rest of this entry »