grief and bereavement

Distributing Grief Info: How to Share All You Know

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This post is Part 2 of a series on providing grief information to families (see Part 1 here). The original article appeared in the 2017 spring issue of OGR’Independent magazine

Your funeral home may offer a number of grief resources to families, but are you distributing the information in a way that reaches the most people? Below are some ideas for providing grief information as a way to market your expertise, build relationships, and engender trust even before a pre-need or at-need situation.  Read the rest of this entry »

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Providing Grief Info: It’s Not Just Aftercare

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This article originally appeared in the 2017 spring issue of OGR’s Independent magazine.

I am always encouraged when I see funeral homes providing their families and communities with high-quality information about grief and loss. I believe that providing grief information is a critical way for funeral homes to distinguish themselves from their competitors. Unfortunately, some funeral professionals only think of grief information as a part of aftercare. Instead, I would encourage you to view providing grief information as a way to market your expertise, build relationships, and engender trust even before a pre-need or at-need situation. I have outlined several ways that grief information can help set you apart as a funeral home that provides exceptional care to bereaved families.  Read the rest of this entry »

Silence the Stigma: Coping With Suicide

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September is National Suicide Prevention Month. Death from suicide provides a unique set of complications for the affected family, their friends, and the funeral service professionals who serve them. Offering comfort to the bereaved also becomes a bit more difficult. What should a friend or funeral director say? Is there anything to avoid mentioning? If you’ve lost a loved one to suicide, how should you respond?

Here are some tips for coping with the loss of a loved one to suicide and comforting the family of a suicide victim. Read the rest of this entry »

Suicide – A Funeral Director Speaks Out

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As a funeral director for over 30 years, I have been fortunate to help thousands of families through one of the darkest times in their lives. With September being National Suicide Prevention Month, I wanted to share a personal story with you on how suicide has touched the lives of my family.

It was a beautiful evening and I was sitting at the top of the Marriott Marquis in New York City at a cocktail party when my phone started to ring. It was my mother informing me my stepbrother had taken his life. In that moment, I knew I would have to put on a brave face since I was in a very public place. I equated it to the way President Bush must have felt when he was sitting in a classroom full of children when he was informed about 9/11. It was truly one of those heart-stopping moments. Read the rest of this entry »

Remembering the Work of Funeral Directors on 15th Anniversary of 9/11

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Close to fifteen years ago, millions of people watched the horror unfold on their television screens on the morning of September 11, 2001 when four airplanes were hijacked by 19 al-Qaeda terrorists and subsequently crashed in DC, New York, and Pennsylvania. We were overcome with shock and dismay for the victims, the people in those areas, the families and loved ones of those who would perish that day, and for our country.

The events of that tragic day serve as a reminder of the dangers of the world but also highlight the goodness of hundreds of ordinary citizens who, along with first responders, took heroic actions to save innocent lives. All of them deserve to be remembered and admired for their work.

Funeral directors played an important role during this difficult time. Read the rest of this entry »

Grieving Online – No Apologies Needed

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Everyone has those Facebook friends who overshare every aspect of their lives – from what they had for breakfast that morning to their thoughts on last night’s political debate. It’s easy to grow weary of those who overshare.

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There’s an etiquette that’s slowly developed around being a good online friend (read more 14 Do’s and Don’ts; Essential Facebook Etiquette) and approaching online interactions with care, but the lines are still blurred when someone has experienced loss.  Read the rest of this entry »

Assisted Family Dress: Helping Families Say Goodbye

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Funeral homes around the country are offering a unique service, which provides cremation or burial families a hands-on way to say goodbye to their loved ones – I call it the assisted family dress experience.

The assisted family dress experience gives the family a way to “do something” for the deceased. Read the rest of this entry »