“If I could do something differently, I would ask for someone to record my dad’s service.” ~ This comment was taken directly from a survey received through OGR’s consumer feedback program, The Family Contact Program.
Family Contact Participants often receive comments that help them improve their business offerings and practices. Through the blog series “Exploring Solutions with Family Contact,” members get better insight into services that might benefit their funeral home.
Have you ever received feedback like this from a family you served? Or maybe you’ve attended a funeral yourself and wished later it had been recorded.
The recording and webcasting of funeral services is a service more and more families are requesting. Several factors account for this increase: the sudden popularity with livestreaming on social media and in social gatherings, the distance family members now live from each other, and the psychological comfort it provides people who have lost a loved one. In this week’s blog, OGR will explore recording and webcasting services, and what this trend means for families and funeral homes. Read the rest of this entry »
If you’re a funeral director or funeral home owner, Valentine’s Day can serve as a reminder of how difficult it can be to juggle career and family responsibilities. At times, balancing the two can seem impossible. Twenty-four hours a day sometimes feels like not nearly enough time to get everything done.
No matter how much you enjoy what you are doing, it’s important to have balance in your life. Here are three tips to achieving better work-life balance with Valentine’s Day being tomorrow. Read the rest of this entry »
Thanksgiving is more than just a break from school or work and eating lots of turkey. As we gather with family and friends this Thanksgiving holiday, may we pause to reflect on the blessings we have and remind one another of all the reasons we have to be grateful.
Here at OGR, we want to thank all of our members who help this association thrive. We are grateful for the trust you put in us to provide you with the best resources an association can offer, and we thank you for your many years of loyalty and friendship.
We asked some of our funeral home members to share what they are most thankful for. You can see their responses below.
Have you ever thought that being in the funeral business would be a lot easier if it weren’t for the people?
But, the reality is that if you are in the funeral business, you are in the people business.
The skills we use to manage ourselves and to respond to other people and situations play a big role in the success of our businesses. With client families, the skill set can include empathy, language free of industry jargon, and active listening. These skills aid in effective two-way communication so both parties have the same understanding and, especially, the same expectations. Having strong people skills builds trust between you and the families you serve.
By following a few simple steps to develop stronger people skills, you can ensure your messages are understood by those you serve, you will give better customer service and you will inevitably get repeat and referral calls. Read the rest of this entry »
September is National Suicide Prevention Month. Death from suicide provides a unique set of complications for the affected family, their friends, and the funeral service professionals who serve them. Offering comfort to the bereaved also becomes a bit more difficult. What should a friend or funeral director say? Is there anything to avoid mentioning? If you’ve lost a loved one to suicide, how should you respond?
Here are some tips for coping with the loss of a loved one to suicide and comforting the family of a suicide victim. Read the rest of this entry »
As a funeral director for over 30 years, I have been fortunate to help thousands of families through one of the darkest times in their lives. With September being National Suicide Prevention Month, I wanted to share a personal story with you on how suicide has touched the lives of my family.
It was a beautiful evening and I was sitting at the top of the Marriott Marquis in New York City at a cocktail party when my phone started to ring. It was my mother informing me my stepbrother had taken his life. In that moment, I knew I would have to put on a brave face since I was in a very public place. I equated it to the way President Bush must have felt when he was sitting in a classroom full of children when he was informed about 9/11. It was truly one of those heart-stopping moments. Read the rest of this entry »