“I wish we made a video presentation using photos, but the funeral home didn’t offer this service.” ~ This comment was taken directly from a survey received through OGR’s consumer feedback program, The Family Contact Program.
Family Contact participants often receive comments that help them improve their business offerings and practices. Through the blog series “Exploring Solutions with Family Contact,” members get better insight into services that might benefit their funeral homes. Read the rest of this entry »
This entry was posted in Family Feedback and tagged aftercare, care for families, death, dying, Family Contact Program, Family Feedback, funeral, funeral director, funeral directors, funeral home, funeral home owner, funeral professionals, funeral service, funerals, meaningful memorialization, memorialization, photography, remember, serve families, technology, tribute, video, video tribute.
Here’s a typical conversation that I have when I’m out with friends, meeting new people.
“What do you do?” asks someone who doesn’t really care but feels obligated to engage me in conversation.
“I work for a trade association that works with independently owned funeral homes. I’m a meeting planner.” I respond to cut to the chase.
“Oh! So you plan funerals? Do you embalm bodies?” returns the individual who now has a stronger interest in hearing what I have to say and obviously wasn’t listening.
“No. But I know quite a few people who do. Why? Do you need a discount on an urn?”
The asker typically turns pale and isn’t sure where to go from there.
So goes many a conversation at cocktail parties and other events when I have the opportunity to interact with anyone who doesn’t work in funeral service. It’s made me stop and think about what funeral directors face when they share their story with others.
Since I joined OGR’s staff four years ago, I’ve learned quite a bit about funeral service professionals and have found that they have a pretty challenging job. They work long, irregular hours around strange smells, extreme emotions, and lots of paperwork. They respond to phone calls in the middle of the night, often miss holidays with their families, and care for dead bodies. They maintain composure and professionalism in the midst of family conflict, inclement weather, and national tragedies. A lot of what they do is behind the scenes, unseen and unheard. Read the rest of this entry »
This entry was posted in Editorial and tagged association, business development, celebration of life, community outreach, cremains, cremation, customer service, disruptive competition, do unto others, event planning, funeral directors, funeral home, funeral professionals, funeral service, funerals, golden rule, innovation, Internet, meaningful memorialization, memorialization, nontraditional, online planning, online tools, relationship building, serve families, sharing economy, small business, social media, staff development, stress, technology, traditional funeral, tribute.
Everyone has those Facebook friends who overshare every aspect of their lives – from what they had for breakfast that morning to their thoughts on last night’s political debate. It’s easy to grow weary of those who overshare.
There’s an etiquette that’s slowly developed around being a good online friend (read more 14 Do’s and Don’ts; Essential Facebook Etiquette) and approaching online interactions with care, but the lines are still blurred when someone has experienced loss. Read the rest of this entry »
This entry was posted in Memorialization, Social Media and tagged association, customer service, do unto others, Facebook, funeral directors, funeral professionals, funeral service, golden rule, grief and bereavement, Internet, memorialization, online tools, relationship building, social media, technology, tribute.
Our Executive Director Mark Allen was eating brunch a few weekends ago at an Austin restaurant when he noticed a classic car parked on the side of the road. Upon further inspection, he discovered it was a tribute to a late Austinite who had passed away in 2012. This got us thinking. Are there other tributes that are just as interesting here and abroad? Read the rest of this entry »
This entry was posted in Memorialization and tagged 9/11, cremation, funeral directors, funeral home, funeral professionals, funeral service, funerals, Ghost Bicycles, Mausoleum, memorial, memorialization, tribute.