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Funeral Directors Aren’t So Scary

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6.20.18 Funeral Directors Aren't Scary Blog - M. AllenThis post was first shared on Have the Talk of a Lifetime’s blog on May 4.

When I was in elementary school, I discovered that one of my classmates was the child of a funeral home owner. I pitied this attractive, popular girl for having a parent that my 8-year old brain imagined to be a beady-eyed, sallow-skinned man who lurked around a cobwebbed funeral home on dark and stormy nights. One day she invited me to a birthday party at her home. I accepted despite dreading the thought of meeting her creepy father. To my surprise, on the day of her party, a man resembling Will Ferrell, not Bela Lugosi, greeted me at the door. He was funny, charming and warm. This was a funeral director? I couldn’t believe that all those Hollywood movies got it so wrong. 
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Attitudes About Funeral Service: The Public vs. Funeral Directors, Part III–Cost of Funerals

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May, 2018 Posts - FD Vs. Public, Part 3

Most people don’t like paying for things they don’t want to buy. And most people don’t want to even think about their funerals let alone pay for one. That puzzles funeral directors. They know the great lengths they go to when putting details together for smooth-running ceremonies. According to the National Funeral Directors Association, the average funeral cost $7,360 in 2016. Compare that to an average price of $25,449 for a new car, $35,329 for a wedding and $352,500 for a new home, and funerals start looking like bargain. But not to John Q. Public as demonstrated in the following exchange:

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Attitudes About Funeral Service: The Public vs. Funeral Directors, Part II–Cremation

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May, 2018 Posts - FD Vs. Public, Part 2The percentage of Americans who were cremated reached an all-time high of 50 percent in 2016. Cremation opened the doors for people to hold funeral ceremonies in places that were meaningful to them and gave them more time to consider options. There’s just one problem, and it drives funeral directors crazy: the guest of honor is often conspicuously absent from his or her own funeral. With no body present, people have to imagine to whom they’re paying tribute.

A conversation between a member of the public and funeral director about cremation might go something like this:  Read the rest of this entry »

How Your Funeral Home Can Honor Memorial Day

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May, 2018 Memorial Day Cover2In honor of Memorial Day, Americans should take time to remember fallen heroes who sacrificed their lives for our country. As a funeral director, you can make a difference in your community by observing this day of significant importance and encouraging members of your community to do the same.

Looking for ways to do this? Read the rest of this entry »

Attitudes about Funeral Service: The Public Vs. Funeral Directors, Part I – Funerals and Visitations

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May, 2018 Posts - FD Vs. Public, Part 1

When talking about funeral service, one sometimes wonders if the public and members of the funeral profession are from the same planet. Never before have opinions varied so much regarding what families want from memorialization and what funeral professionals think they should experience. To demonstrate the often-wide gap between these two groups’ perspectives, we constructed imaginary conversations between a fictional Johnny Q. Public and an equally fictional Mr. Funeral Director based on articles, research studies, interviews and personal experiences. The first of three blogs examines attitudes about funerals and visitations. Read the rest of this entry »

How to Make a Positive Impression on Families

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May, 2018 Exemplary Service Blog 1
The men and women at Golden Rule funeral homes lead their businesses with compassion, dignity, and the cornerstone philosophy of “service measured not by gold, but by the Golden Rule” (Read more about OGR members here).  As funeral homes treat families with respect, they inevitably make a positive impression, which can lead to return business, word-of-mouth referrals and good reviews. Getting feedback from families is a great way to find out whether families received the service they deserved.

Each year, the Exemplary Service Award is given to the top three nominees chosen by OGR members and is based on family feedback OGR receives through the Family Contact Program. This year’s winners shared how they go above and beyond and make a positive impression on the families they serve. Read the rest of this entry »

Prevent Workplace Harassment in the Funeral Home, Part 2

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1.30.18 Sexual Harassment Featured ImageThis article originally appeared in the 2018 winter issue of OGR’s Independent magazine. This is part 2 of two-part series. By Stephanie Ramsey, The Foresight Companies, LLC 

Last week, OGR’s blog discussed the problem of sexual/sex-based harassment in the workplace and how it’s defined. But what are some examples that might occur at the funeral home according to the EEOC😕   Read the rest of this entry »